Appointment confirmation
Confirm a booking the moment it's made, with the date, time and place.
Hi Priya, your appointment with Dr. Arun is confirmed for Sat, 12 Oct at 11:30 AM. We're at Sri Clinic, RS Puram. Reply here if you need to change anything.
10:30 AMPreview with sample values. Highlighted text changes for each customer.
Hi {{1}}, your appointment with {{2}} is confirmed for {{3}} at {{4}}.
We're at {{5}}. Reply here if you need to change anything.Buttons: Add to calendar · Reschedule
Variables
- {{1}}
- Customer's first name e.g. Priya
- {{2}}
- Who or what they're booked with e.g. Dr. Arun
- {{3}}
- Date e.g. Sat, 12 Oct
- {{4}}
- Time e.g. 11:30 AM
- {{5}}
- Address or branch e.g. Sri Clinic, RS Puram
When to use it
Right after a customer books, by phone, at the counter or online, if they didn't book in the chat itself.
Category: Utility
Utility templates are tied to something the customer did or asked for, like a booking or an order. Meta charges utility templates less than marketing ones, and doesn't charge them when they're sent inside an open 24-hour customer service window.
Tips
- Keep offers out of it, or Meta may treat it as marketing.
- Use the same date format everywhere so customers aren't confused.
With WAnee, templates like this go out on their own, and WAnee answers whatever the customer replies.
Last updated
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WAnee sends the right message at the right time, then handles the replies.