Renewal reminder
Remind members or subscribers before a plan, membership or service runs out.
Hi Arjun, your quarterly gym membership ends on 31 Oct. Reply RENEW to continue, or ask us anything about it here.
10:30 AMPreview with sample values. Highlighted text changes for each customer.
Hi {{1}}, your {{2}} ends on {{3}}.
Reply *RENEW* to continue, or ask us anything about it here.Buttons: Renew · Talk to us
Variables
- {{1}}
- Customer's first name e.g. Arjun
- {{2}}
- Plan or membership e.g. quarterly gym membership
- {{3}}
- End date e.g. 31 Oct
When to use it
A week or so before a membership, subscription, AMC or plan expires.
Category: Utility
Utility templates are tied to something the customer did or asked for, like a booking or an order. Meta charges utility templates less than marketing ones, and doesn't charge them when they're sent inside an open 24-hour customer service window.
Tips
- Don't add a discount here; send offers as a separate marketing template to people who opted in.
With WAnee, templates like this go out on their own, and WAnee answers whatever the customer replies.
Last updated
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