Appointment reminder with confirm or reschedule
A reminder the customer can answer in one tap, so no-shows become reschedules.
Hi Karthik, a reminder of your appointment with Smile Dental Care on Thu, 10 Oct at 5:30 PM. Tap Confirm if you're coming, or Reschedule to pick another time.
10:30 AMPreview with sample values. Highlighted text changes for each customer.
Hi {{1}}, a reminder of your appointment with {{2}} on {{3}} at {{4}}.
Tap *Confirm* if you're coming, or *Reschedule* to pick another time.Buttons: Confirm · Reschedule
Variables
- {{1}}
- Customer's first name e.g. Karthik
- {{2}}
- Who or what they're booked with e.g. Smile Dental Care
- {{3}}
- Date e.g. Thu, 10 Oct
- {{4}}
- Time e.g. 5:30 PM
When to use it
Before every appointment. Many businesses send it the day before, and again a couple of hours before for long bookings.
Category: Utility
Utility templates are tied to something the customer did or asked for, like a booking or an order. Meta charges utility templates less than marketing ones, and doesn't charge them when they're sent inside an open 24-hour customer service window.
Tips
- Act on Reschedule replies quickly so the slot can be rebooked.
- If you send two reminders, make the second one shorter.
With WAnee, templates like this go out on their own, and WAnee answers whatever the customer replies.
Last updated
Keep every customer smiling.
WAnee sends the right message at the right time, then handles the replies.