How we look after your business and your customers
What WAnee does with your data, the platforms it runs on, and the rules we don't break.
WAnee runs only on Meta's official WhatsApp Business Platform and Instagram messaging, uses your data only to run the WAnee front desk for your business, never sells it, and lets you export or delete it any time. Replies come from your own information; when WAnee doesn't know, she hands the chat to a person instead of guessing.
- Official APIs only
- Your data is used only for your business, and never sold
- Export or delete everything, any time
- Rights under India's DPDP Act 2023
The rules we build by
Official platforms only
WhatsApp through Meta's official WhatsApp Business Platform, and Instagram through its official messaging. No grey-market tools that put your number or account at risk.
Your data stays yours
Used only to run WAnee for your business. We don't sell it, and we don't use one business's data to answer another's customers.
Export or delete, any time
Export your customers and knowledge from your dashboard. Delete your account and your data leaves our active systems; backups rotate out within 30 days.
No made-up answers
WAnee answers from your prices, hours and FAQs. If she doesn't know, she says she'll check and flags the chat for your team.
A person is one tap away
Your team can take over any chat, with its full history, and hand it back.
Opt-in broadcasts
Broadcasts go only to customers who opted in, as WhatsApp's rules require, which also protects your number's standing.
Security basics
- Passwords are stored only as hashes, and sessions expire.
- Connections are encrypted with HTTPS, and webhook payloads from Meta are signature-verified.
- Access to production data is limited to the operating team.
AI and your data
AI replies are written by the AI provider configured for the service, currently Google's Gemini API. Only the message text needed to write a reply is sent, over an encrypted connection, and under the provider's API terms it isn't used to train public models.
WhatsApp and Meta
Messages travel through Meta's WhatsApp Business Platform, and Meta processes message content and metadata under its own privacy policy. We can't see or change what Meta collects.
Your rights
Under India's Digital Personal Data Protection Act 2023, you can ask for access, correction or erasure of your personal data, and withdraw consent. We act within 30 days. The full details are in our privacy policy.
What businesses ask us about trust
WAnee uses only Meta's official WhatsApp Business Platform and follows its rules, such as sending broadcasts only to customers who opted in. Numbers get restricted when businesses use unofficial tools or message people who didn't ask to hear from them.
You and the team members you give access to. Access to production data on our side is limited to the operating team, for running and supporting the service.
No. Message text is sent to the AI provider only to write a reply, and under the provider's API terms it isn't used to train public models.
Yes. Export your customers and knowledge from your dashboard any time.
Keep every customer smiling.
Even at 2am. We set WAnee up with you, then she answers the next message for you.
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