Missed appointment: rebook
A kind note after a no-show, with an easy way to book again.
Hi Meena, we missed you at your 4 PM cleaning appointment today. No problem, these things happen. Would you like to book another time?
10:30 AMPreview with sample values. Highlighted text changes for each customer.
Hi {{1}}, we missed you at your {{2}} appointment today. No problem, these things happen.
Would you like to book another time?Buttons: Book again · Not now
Variables
- {{1}}
- Customer's first name e.g. Meena
- {{2}}
- Service e.g. 4 PM cleaning
When to use it
A few hours after a no-show, while the customer still remembers.
Category: Utility
Utility templates are tied to something the customer did or asked for, like a booking or an order. Meta charges utility templates less than marketing ones, and doesn't charge them when they're sent inside an open 24-hour customer service window.
Tips
- Keep the tone warm; a no-show is often a forgotten booking, not a lost customer.
With WAnee, templates like this go out on their own, and WAnee answers whatever the customer replies.
Last updated
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WAnee sends the right message at the right time, then handles the replies.