Free WhatsApp message templates
Ready-to-submit templates for bookings, reminders, payments and offers, with variables, buttons and the right category.
Appointments
Appointment confirmation
Confirm a booking the moment it's made, with the date, time and place.
Use this template Utility templateAppointment rescheduled
Confirm a new date and time after a booking moves.
Use this template Utility templateMissed appointment: rebook
A kind note after a no-show, with an easy way to book again.
Use this template Utility templateTable booking confirmation
Confirm a restaurant reservation with party size and time.
Use this templateReminders
Appointment reminder with confirm or reschedule
A reminder the customer can answer in one tap, so no-shows become reschedules.
Use this template Utility templateRenewal reminder
Remind members or subscribers before a plan, membership or service runs out.
Use this template Utility templateService due reminder
Remind customers when their next service, check-up or refill is due.
Use this templatePayments
Payment reminder
A polite reminder for a pending payment, with the amount and due date.
Use this template Utility templatePayment overdue
A firm but friendly follow-up once a payment is late.
Use this template Utility templatePayment received
Thank the customer and confirm what their payment covered.
Use this templateOrders and delivery
Order confirmation
Confirm an order with its number, total and expected delivery.
Use this template Utility templateOrder shipped
Let customers know their order is on the way, with tracking.
Use this template Utility templateOut for delivery
A heads-up on delivery day, so someone is home.
Use this templateWelcome and enquiries
Festivals
Diwali offer
Announce a Diwali offer to customers who opted in.
Use this template Marketing templatePongal greetings and offer
Pongal wishes with a festive offer for opted-in customers.
Use this template Marketing templateNew Year offer
Start the year with an offer to bring customers back.
Use this templateOffers and updates
About WhatsApp templates
A pre-approved message a business uses to start a conversation on the WhatsApp Business Platform, or to message a customer after the 24-hour customer service window has closed. Meta reviews each template before you can use it.
Utility for messages about something the customer did or asked for, like a booking or an order. Marketing for offers and promotions. Authentication for one-time passcodes. Meta can re-categorise a template that doesn't fit.
Templates are for the WhatsApp Business Platform (API). On the app you can still copy the wording into quick replies.
Keep every customer smiling.
Even at 2am. We set WAnee up with you, then she answers the next message for you.
Last updated