Appointment rescheduled
Confirm a new date and time after a booking moves.
Hi Karthik, your appointment has been moved to Sat, 12 Oct at 11:00 AM. See you then. Need a different time? Just reply here.
10:30 AMPreview with sample values. Highlighted text changes for each customer.
Hi {{1}}, your appointment has been moved to {{2}} at {{3}}. See you then.
Need a different time? Just reply here.Variables
- {{1}}
- Customer's first name e.g. Karthik
- {{2}}
- New date e.g. Sat, 12 Oct
- {{3}}
- New time e.g. 11:00 AM
When to use it
Whenever a booking moves, whether the customer or your team changed it.
Category: Utility
Utility templates are tied to something the customer did or asked for, like a booking or an order. Meta charges utility templates less than marketing ones, and doesn't charge them when they're sent inside an open 24-hour customer service window.
Tips
- Say the new time clearly; leave the old one out so nobody turns up at the wrong time.
With WAnee, templates like this go out on their own, and WAnee answers whatever the customer replies.
Last updated
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