Order confirmation
Confirm an order with its number, total and expected delivery.
Hi Divya, thanks for your order #5821! Total: ₹1,450. We'll deliver it by Thu, 10 Oct. Reply here with any questions.
10:30 AMPreview with sample values. Highlighted text changes for each customer.
Hi {{1}}, thanks for your order {{2}}! Total: {{3}}.
We'll deliver it by {{4}}. Reply here with any questions.Buttons: Track order
Variables
- {{1}}
- Customer's first name e.g. Divya
- {{2}}
- Order number e.g. #5821
- {{3}}
- Total e.g. ₹1,450
- {{4}}
- Delivery date e.g. Thu, 10 Oct
When to use it
Right after an order is placed on your website, in store or in the chat.
Category: Utility
Utility templates are tied to something the customer did or asked for, like a booking or an order. Meta charges utility templates less than marketing ones, and doesn't charge them when they're sent inside an open 24-hour customer service window.
Tips
- Use the order number your customer sees on their receipt.
With WAnee, templates like this go out on their own, and WAnee answers whatever the customer replies.
Last updated
Keep every customer smiling.
WAnee sends the right message at the right time, then handles the replies.