Order shipped
Let customers know their order is on the way, with tracking.
Today
Good news, Divya! Your order #5821 has shipped with Delhivery. Tracking number: 4382 1190 7712
10:30 AMPreview with sample values. Highlighted text changes for each customer.
Template text
Good news, {{1}}! Your order {{2}} has shipped with {{3}}.
Tracking number: {{4}}Buttons: Track order
Variables
- {{1}}
- Customer's first name e.g. Divya
- {{2}}
- Order number e.g. #5821
- {{3}}
- Courier e.g. Delhivery
- {{4}}
- Tracking number e.g. 4382 1190 7712
When to use it
When the courier picks the order up.
Category: Utility
Utility templates are tied to something the customer did or asked for, like a booking or an order. Meta charges utility templates less than marketing ones, and doesn't charge them when they're sent inside an open 24-hour customer service window.
Tips
- Use a URL button for tracking so customers don't copy numbers.
With WAnee, templates like this go out on their own, and WAnee answers whatever the customer replies.
Last updated
Booked ✅ Sat, 11:30 AMReminder sent 🔔Payment received ✅See you tomorrow 👋
Keep every customer smiling.
WAnee sends the right message at the right time, then handles the replies.