Payment overdue
A firm but friendly follow-up once a payment is late.
Hi Suresh, our records show ₹4,800 for invoice #1042 is now overdue (it was due on 1 Oct). Could you let us know when you'll be able to pay? Reply here and we'll help.
10:30 AMPreview with sample values. Highlighted text changes for each customer.
Hi {{1}}, our records show {{2}} for {{3}} is now overdue (it was due on {{4}}).
Could you let us know when you'll be able to pay? Reply here and we'll help.Buttons: I've paid · Talk to someone
Variables
- {{1}}
- Customer's first name e.g. Suresh
- {{2}}
- Amount e.g. ₹4,800
- {{3}}
- What it's for e.g. invoice #1042
- {{4}}
- Due date e.g. 1 Oct
When to use it
After a payment is a few days late and the first reminder didn't get a reply.
Category: Utility
Utility templates are tied to something the customer did or asked for, like a booking or an order. Meta charges utility templates less than marketing ones, and doesn't charge them when they're sent inside an open 24-hour customer service window.
Tips
- Ask a question; it gets more replies than a demand.
With WAnee, templates like this go out on their own, and WAnee answers whatever the customer replies.
Last updated
Keep every customer smiling.
WAnee sends the right message at the right time, then handles the replies.