Payment reminder
A polite reminder for a pending payment, with the amount and due date.
Hi Lakshmi, a gentle reminder that Arjun's October fee of ₹2,500 is due on 10 Oct. If you've already paid, please ignore this. Questions? Just reply here.
10:30 AMPreview with sample values. Highlighted text changes for each customer.
Hi {{1}}, a gentle reminder that {{2}} of {{3}} is due on {{4}}.
If you've already paid, please ignore this. Questions? Just reply here.Variables
- {{1}}
- Customer's first name e.g. Lakshmi
- {{2}}
- What it's for e.g. Arjun's October fee
- {{3}}
- Amount e.g. ₹2,500
- {{4}}
- Due date e.g. 10 Oct
When to use it
A few days before a due date, and once more on the day.
Category: Utility
Utility templates are tied to something the customer did or asked for, like a booking or an order. Meta charges utility templates less than marketing ones, and doesn't charge them when they're sent inside an open 24-hour customer service window.
Tips
- Always include "if you've already paid, please ignore this": payments cross in the post.
- Hand disputes to a person, not automation.
With WAnee, templates like this go out on their own, and WAnee answers whatever the customer replies.
Last updated
Keep every customer smiling.
WAnee sends the right message at the right time, then handles the replies.